Covid-19 Update

WE HAVE RECEIVED AN UPDATE THIS MORNING THAT AN INITIAL DELIVERY OF GRAINFATHER'S WILL BE WITH US ON MONDAY 22ND JUNE.

THE ONLY EXPLANATION WE HAVE RECEIVED IS THAT OUR ORIGINAL PRE ORDER OF GRAINFATHER'S WITH IMAKE DID NOT CARRY OVER TO THEIR NEW SYSTEM WHEN THEY MOVED WAREHOUSES FOLLOWING THE PURCHASE OF RITCHIE'S HOMEBREW AND OUR STOCK WAS ACCIDENTALLY SOLD TO A COMPETITOR.

ANOTHER DELIVERY OF GRAINFATHERS WILL BE ARRIVING WITHIN THE NEXT 10 DAYS.

AT PRESENT WE WILL NO LONGER BE TAKING PRE ORDERS FOR ITEMS AS DELAYS ON STOCK IS IMPACTING TIMESCALES AND BECAUSE OF THE ABOVE REASON.

 

THURSDAY 11 JUNE WE ARE BACK TAKING ORDERS AGAIN.

THERE ARE STILL SUPPLY ISSUES WITHIN THE INDUSTRY BUT WE HAVE BEEN ORDERING AS NORMAL WHERE WE CAN,  EUROPEAN SUPPLIES ARE STILL SLOW BUT THEY ARE TRICKLING IN (ALBEIT SLOWER THAN WE WOULD LIKE).

SIGN UP FOR AN EMAIL ALERT ON PRODUCTS AND YOU WILL BE AUTOMATICALLY NOTIFIED WHEN A PURCHASE ORDER IS BOOKED IN AND MORE STOCK IS AVAILABLE.

THERE HAVE BEEN SOME MAJOR CHANGES TO CERTAIN WINE KIT LINES.  BRANDING, PACKAGING AND AN INCREASE OF SPECIFIC GRAPE VARIETIES IN EACH RANGE AND IN SOME CASES PRICE INCREASES.  

CALIFORNIA CONNOISSEUR IS NOW - ON THE TABLE.  ONLY 5 VARIETIES OF RED,WHITE AND 1 ROSE, 6 BOTTLE DISCONTINUED.

KENRIDGE CLASSIC IS NOW - ORIGINAL SERIES. 7 NEW GRAPE VARIETIES ADDED BUT THE CORE RANGE HAS BEEN CULLED BY THE MANUFACTURERS.

ATMOSPHERE IS NOW - ESTATE SERIES.  THIS RANGE HAS SEEN AN INCREASE IN GRAPE VARIETIES INCREASED BUT AGAIN A CULL ON SOME OLD FAVOURITES.

VITNERS RESERVE AND WORLD VINEYARD IS NOW - WINEXPERT CLASSIC (8 LITRES). THERE ARE A FEW NEW STYLES AND SOME DISCONTINUED.

SELECTION IS NOW - WINEXPERT RESERVE.  THERE ARE A FEW NEW VARIETIES AND SOME LINES GONE.

ECLIPSE IS NOW - PRIVATE RESERVE.  SOME GREAT NEW GRAPE VARIETIES AVAILABLE.

WHAT YOU WILL NOTICE IS THE GRAPE JUICE CONTENT PER LITRE IS LOWER ON EVERY KIT BUT IT IS MANUFACTURED MORE CONCENTRATED NOW.

WEDNESDAY 3RD JUNE WE ARE CURRENTLY 5 WORKING DAYS PROCESSING ORDERS SO WE HAVE TEMPORARILY SUSPENDED ORDERING WHILST WE RESTOCK AND FINISH PROCESSING THOSE ORDERS.

WE ARE STILL ONLY OPERATING 1 PHONE LINE, DAN IS IN THE OFFICE ON HIS OWN SO IF YOU CAN'T GET THROUGH STRAIGHT AWAY PLEASE TRY AGAIN, HE IS THERE.  EMAILS ARE TAKING APPROXIMATELY 4 DAYS TO RESPOND DUE TO THE VOLUME IN THE SYSTEM.

THURSDAY 28TH MAY THE BREW CREW ARE STILL WORKING AWAY AND WE ARE STILL TAKING ORDERS.  WE ARE PLEASED TO SAY THAT WE ARE CURRENTLY 3 WORKING DAYS PROCESSING ORDERS, MAINTAINING OUR EXTRA RESOURCES HAS MEANT THAT THE BREW SITE HAS BEEN ABLE TO REMAIN FULLY OPEN SO ALL OUR CUSTOMERS CAN CONTINUE TO BREW.

WE WILL BE SHORTLY BE RELEASING SOME ALL GRAIN AND EXTRACT RECIPE KITS, THIS WILL BE LIMITED TO CERTAIN ONES INITIALLY WITH A VIEW TO ROLLING OUT A BIGGER RANGE IN TIME.  WE WILL BE SLIGHTLY INCREASING OUR PRICES ON RECIPE PACKS DUE TO THE PRICE REMAINING THE SAME SINCE EACH RECIPE WAS LISTED, IN SOME CASES 5 YEARS AGO.  WE CAN NOT ABSORB THESE COSTS AND STILL PRODUCE THEM.

UNFORTUNATELY THE SUPPLY ISSUES WITHIN THE INDUSTRY WHICH ARE MAINLY WINE, BEER AND CIDER KITS HAS NOT FULLY RIGHTED ITSELF YET.

STAY SAFE AND ONCE AGAIN THANK YOU FOR YOUR CONTINUED SUPPORT AND CONCERN FOR THE BREW CREW'S SAFETY.

 

TUESDAY 19TH MAY BREWUK WILL RESUME TAKING ORDERS AT 10AM.

THANK YOU ALL FOR YOUR PATIENCE WHILST WE HAVE RESTOCKED.  THE LEVEL OF ENQUIRIES REGARDING BEING ABLE TO ORDER AGAIN IS EXTREMELY HIGH THEREFORE WE SUSPECT THAT WE WILL HAVE (NO ALTERNATIVE BUT TO) TEMPORARILY SUSPEND THE BREW SITE FROM TIME TO TIME SO WE CAN PROCESS ALL ORDERS AND RESPOND TO ALL ENQUIRIES IN  A TIMELY MANNER.

WE HAVE RE ENABLED BASE MALTS IN 3KG'S TO PROVIDE A GOOD RANGE OF INGREDIENTS TO OUR ALL GRAIN CUSTOMERS (WE WANT ALL CUSTOMERS TO BE ABLE TO PURCHASE AND BREW).

IF ORDERING IS TEMPORARILY SUSPENDED, FULL UPDATES WILL BE POSTED, A BANNER WILL BE DISPLAYED AT THE TOP OF EVERY CATEGORY PAGE AND THE CHECK OUT WILL BE DISABLED.  CUSTOMERS WILL STILL BE ABLE TO ADD TO BASKET AND BUILD A WISH LIST.

WE WANT TO MANAGE YOUR EXPECTATIONS SO PLEASE ALLOW UP TO 5 WORKING DAYS FOR ORDERS TO BE DELIVERED.

STAY SAFE AND ONCE AGAIN THANK YOU FOR YOUR CONTINUED SUPPORT AND CONCERN FOR THE BREW CREW'S SAFETY.

 

TUESDAY 12TH MAY ORDERS UP TO 19TH APRIL ARE NOW BEING PROCESSED.

THANK YOU FOR ALL YOUR KIND MESSAGES HOPING THE BREW CREW ARE SAFE AND ENQUIRIES OF WHEN WE WILL BE IN A POSITION TO RESUME TAKING NEW ORDERS.  THIS IS IMMINENT.  WE HOPE TO BE IN A POSITION WITHIN A FEW DAYS WITH ALL EMAILS REPLIED TO AND ORDERS DISPATCHED (UP UNTIL ORDERING WAS SUSPENDED).

THERE ARE STILL SUPPLY ISSUES WITHIN THE INDUSTRY (OF CERTAIN PRODUCTS) WHICH IS REDUCING THE NORMAL AVAILABILITY OF STOCK ACROSS THE BOARD TO ALL RETAILERS AND WE (AS AN INDUSTRY) HAVE ALSO SEEN A MASS INFLUX OF NEW BREWERS TO THE HOBBY.  THE WHEELS ARE IN MOTION (FULL STEAM AHEAD) WITH UK WHOLESALERS AND MANUFACTURERS TO KEEP UP WITH THE DEMAND.

WHILST BEING CLOSED WE HAVE TAKEN THE OPPORTUNITY OF KEEPING OUR REGULAR ORDERING UP WITH SO WE CAN REOPEN WITH A HEALTHY AND EXTENSIVE RANGE OF AVAILABILITY ON ALL GRAINS, HOPS, WINE AND BEER KITS.

UNFORTUNATELY WE WILL NOT BE IN THE POSITION, YET, TO RELEASE ALL PRODUCTS FOR SALE DUE TO OUR RESOURCES AND MAINTAINING SAFE SOCIAL DISTANCING.

WE ARE ALSO ONLY OPERATING 1 PHONE LINE AT PRESENT, WHICH IS RINGING CONSTANTLY SO IF YOU DO NOT GET TO SPEAK TO DAN STRAIGHT AWAY PLEASE TRY AGAIN, HE IS THERE AND DOING A GREAT JOB AND STILL ANSWERING AN ABUNDANCE OF ENQUIRIES AND GIVING TECHNICAL HELP.

STAY SAFE.

MONDAY 4TH MAY WE ARE PROCESSING ORDERS FROM THE 12TH APRIL

FRIDAY 1ST MAY WE ARE PROCESSING ORDERS FROM 9TH APRIL.  

WEDNESDAY 28th APRIL WE ARE PROCESSING ORDERS FROM 8th APRIL.  THANK YOU FOR YOUR PATIENCE.  STAY SAFE.

MONDAY 27th APRIL WE ARE PROCESSING ORDERS FROM 7 th APRIL.  THANK YOU FOR YOUR PATIENCE.  STAY SAFE.

FRIDAY 24th APRIL WE ARE PROCESSING ORDERS FROM 5th/6th APRIL.  THANK YOU FOR YOUR PATIENCE.  STAY SAFE.

THANKS FOR YOU PATIENCE AND UNDERSTANDING WHILE WE DEAL WITH THE CURRENT ORDERS. CURRENT LEAD TIME IS  10 WORKING DAYS.

IF YOU HAVE AN ORDER WHICH IS STILL PROCESSING AND YOU CANNOT WAIT ANY LONGER PLEASE EMAIL CUSTOMER SERVICES INFO@BREWUK.CO.UK WITH "REFUND" IN THE SUBJECT AND WE'LL GET THAT CANCELLED AND REFUNDED.

During these difficult times we would like to extend our assurances to you that BrewUK will continue to be your trusted supplier.  As the situation develops we are constantly reviewing and updating with our supply partners to ensure that any disruption is kept to a minimum. 

Following a full assessment of risks, with assurance from our delivery partners, we would like to reassure you of our full support with the following points:

  • Through close relationships with our supply partners we are ring-fencing stock in the supply chain to ensure continuity of supply for you.
  • We increased our stocks by 25% for Brexit contingency and this strategy remains in place giving us large stocks of key lines.
  • E-commerce traffic to the website has increased exponentially over the last few days but we are fully operational and working through the increased order volumes.
  • Our normal dispatch times will be extended as we catch up with the sudden increase in orders. Please be patient, we are packing orders as fast as we can and expect normal delivery times to return soon.
  • We encourage you to place orders in good time that will cover your essential brewing supplies to avoid any disruption to your brewing over the coming weeks. Current lead time is approx 10 days from order and we'll update this as things change.
  • Currently our full work force is well and fully operational. Staff wellbeing is on upmost importance to us and we’ve put measures in place to continue to make this a priority.
  • To protect our staff and customers, all customer collections in person from our warehouse will be suspended until further notice. 
  • As all staff are working in production. Email support will still be provided but please expect a delay. 

Aside from the above business-continuity message, BrewUK would like to wish each and every one of you and your families our best wishes through this challenging time.