Customer Comments

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At Brew, we aim to provide a comprehensive range of products at competitive prices and delivered promptly. Customer service is our top priority but don't just take our word for it, here are a few samples of the many comments we receive from our customers.

"Hi there,

All goods received in good condition. Looking forward to the next brewing session.

The White Zinfaldel I had from you last turned out brilliant. I'm sure this one will and also the Chanti. I did sweeten the Zinfandel up to 1.004 sg before bottling and used Youngs wine fining agent. Perhaps a tip for future purchasers.

The goods were packed well and I have to say that your choice of delivery company works really well. Our local guy knows our delivries and looks after our goods with all the care and attention they deserve. (No I don't work for Parcelforce but it's worth a mention when a customer is very happy with the service)

Thanks again and look forward to doing more wine with you in the future.

Thanks"

Chris - Nottingham
"Just made my first home brewed wine from brew.co.uk, a Merlot Blush. Could not restrain myself until bottling day tomorrow and had to have a half glass as a test.

Amazing !

Thank you for this new hobby !!"

David (a guaranteed repeat customer :-))
"Hi Greg
 
Another modest web order in, delivered in a little under one and a half working days, as usual.  Many thanks.
 
Question is this - if BrewUK can consistently achieve that standard (and it has for every order I have ever placed with you), how come so many other people selling stuff on the interweb thingie find it all so difficult?
 
Admit it - it is nothing but a cynical ploy to ensure customers become repeat customers.  Rumbled you!
 
Best wishes"
Dick  - Yorkshire
"Greg,

Many thanks for the despatch which I've now received.

I haven't used your web site before but I certainly will in the future. Your service has been excellent and a marked improvement over one of your competitors.

Regards"

Rob - Aylesbury

"Finally ordered the relevant bits yesterday.  They actually arrived about an hour ago.  All I have to do now is get the next brew on the go and use the thing....
 
Now that is what I call an impressive standard of service!   Not surprising that BrewUK has had good mentions on the allotments site chat boards.
 
Many thanks"
 
Richard - North Yorks.
"Greg,
All turned up today, brilliant, thank you for sorting that out for me.
1st class service!
 
Kind regards"

Martin - Pembroke
"Hello

Order arrived this morning and as before am very pleased with you level of service.

Your prices are competitive, postal charges reasonable and delivery fast.
What more could any one ask,thank you.

Best wishes,"

David - Powys

"Hi Guys - just wanted to say a big thanks to all the team for despatching my order so promptly - ordered Wednesday night despatched Thursday arrived Friday - and you even managed to change part of my order as requested - fantastic service! My first batch is already under way.

Best Regards"

Iain - Swindon

"Amazing!

I ordered at 8pm on the 21st, with standard delivery, hoping to get the package between Christmas and New Year, and it was on my doorstep at 8am this morning - 23rd!

Fantastic service - Thanks,"

Neil - Wiltshire

 

"THANKS .
IT'S not every company that replies to an e-mail within the hour on a Sunday or ships out goods so quickly.
THANKS ONCE AGAIN."

Bill - Aberdeen

"Thank you, my order arrived safely, this afternoon.
Excellent service, again."

John - Somerset

"Just a note to thank you you for the fast and professional service I received on my first order with you. I will be back!

Warmest regards,
Richard"

Richard - Brighton

"Hi Tanya
 
The delivery arrived safe & sound this morning, and suffice to say there has been a whole lot of Whoooooping! going on since.
 
I'm just so impressed with the service and I really cannot thank you enough for the outstanding level of personal service & all the advice you took the time to offer. Thing is...I also feel that I could call Brew UK now and that nothing would be too much trouble nor any question too stupid to ask.I've never encountered customer care like it.Nor such speedy delivery"

Susan - Glasgow

 

"Hi Tanya
 
just to say thank you for your speedy delivery the micro brewers kit came on tues just before 1pm was really please was fun trying to wrap it up for hubbies bday, and im glad to say he was over the moon with it too, so i think it was a good choice to make for a change instead of socks,
 
anyway thank you once again for you help
 
kind regards"
 
Wendy - Cleveland

 

"Hi, just a few words to thank you for your excellent service.
I have been home brewing / mashing for the best part of 40 years. Yesterday I ordered from you for the first time. Your staff were knoledgeable, polite and efficient. A pleasure to deal with.

Less than 24hrs after placing the order. the grains were delivered, I have done a mash / boiled and am now cooling the wort ready to ferment.

Thank you once again. I shall now continue to use you and recomend you for all my brewing requirements.

Yours, Rob - Somerset
"

 

"Dear All - Just wanted to say that i was really impressed with how things went with my very first order. The quickness was second to none and i would highly recommend your company to friends and family.

I ordered the Summer Ale receipe pack and although the yeast was out of stock i was kept informed when this was likely to be back in stock and was even told i could have another yeast if required. True to their word once the yeast came back in stock my parcel was sent and received within 24hrs.

When i originally ordered i also requested another address for the parcel to be sent to even though i'd requested it to go to my home address. This was not a problem and the member of staff said she would email straight away my new address.

I am so impressed with how things went I feel other companies could learn from yourselves on how it should be done.

I will be putting in another order shortly.. Big Thank You!"

Neil - Norwich

 

"Hi

Just wanted to say a huge thankyou for your prompt and speedy delivery.

Plus the 2 people I spoke to regarding this order were really helpful and friendly.

My husband will really enjoy making the Summer Ale.

Thanks again"

Emma - Cleveland

 

 

"Dear BrewUK,
 
I would just like to say how pleased I am with your service, it’s the first time I have ordered from you and the delivery was very reasonably priced and the bottles arrived on the next working day as promised.
 
We will certainly be ordering from you again in the future.
 
Happy Christmas and New Year!
 
Best regards"
Nicola - Southampton

 

 

"I just wanted to say how impressed I am with you all and wanted to say thankyou.
The service provided by you all is very high indeed and I am quite frankly staggered at how quickly you get your orders out.
The quality of the ingredients is very high and I look forward to placing many more orders with you.

My best regards"

Kevin - Cornwall.

"Just a email to say; thank you once again for the swift delivery and the fast, efficient service you have provided once again, Items arrived safely before 10am!" Dan - Lancashire

 

"I must say I am impressed by your service as it only took two days to get to us" - Lisa - France

"I am absolutely gobsmacked by your efficiency and customer service.... I wish more businesses were like Brew UK, rest assured you will be very highly recommended.

Thank you for your excellent service."  Cat - Bucks

"I just wanted to send you a note of thanks for such a fantastic ordering and delivery service !!
I placed my order for three different Woodforde's beer kits on Monday afternoon 15 June with standard delivery and received them first thing on Wednesday morning. As two of the kits were Father's Day presents, I was anxious to receive them in time but you have exceeded my expectations by a very long way. I'll be ordering all my homebrewing products from you in the future !!" -
Stephen - Kent

"I have just received my second order from you, both orders arrived safely within 24 hours. I was impressed with the fact that as there was a query on my first order you took the trouble to e-mail me to clarify the situation outside "normal" working hours, so that I could still get my delivery on time!
I live in the West Midlands and have some good (if not famous) home brew shops within relatively easy reach. I normally work in the week so I can't get to the shops until Saturday and quite often even that is too much trouble.
I don't often shop on line, but I have found it a pleasure to browse through you catalogue and particularly like the hints and tips and extra information provided on many items.
Keep up the good work and I see no reason other than stock availability to shop elsewhere" -
Chris - Tividale


"I would just like to say thanks for my order. I got this the next day which was great.  I have been messed around with other homebrew sites recently and I hope to be using you more in the near future if you have what I am after. I will also be recommending you to others. " - John - Motherwell

"Hi - Just to thank you for your finishing touches to the gifts I bought - both presents went down very well!
thanks for your help, would definately recommend your site!" -
Kerry - Abbots Langley

"Greg, thanks very much for all you and Tanya have done for me so far. I'm brewing today!" - Richard - Salisbury